Frequently asked questions
Answers to the most common questions about Snapflat, plans and data.
Do I need to install an app?
No. Snapflat opens in the browser of your phone, tablet or computer; you can add it to your home screen like an app.
What does the Free plan include?
All features, for 3 reports per month and one user, with no time limit and no credit card.
What happens if I reach the monthly limit?
Your reports stay accessible; you can create new reports again next month, or straight away if you upgrade.
Is the on-screen signature valid?
It is a simple electronic signature, like a signature drawn on a tablet. Snapflat locks the signed content, records the date, time and fingerprint of the document and gives each party a PDF. In a dispute, the evidential value is assessed by the authority: check the signatories’ identity and always hand over a copy.
Can I do the move-out from the move-in?
Yes. The move-out report reuses the move-in items, meters and keys, with their move-in condition alongside; the move-out agreement calculates the tenant’s share.
I am a Nexikos customer: do I need to pay for Snapflat?
No. Snapflat is included in your Nexikos subscription: open it from the Inspection reports menu or from a lease. An existing Snapflat account can be linked to your Nexikos company.
How do I cancel?
In My account → Subscription, open the billing portal: cancellation takes effect at the end of the paid period, then your account returns to the Free plan without losing any data.
Where is my data?
With Infomaniak, in Switzerland. Photos are re-encoded without their location metadata; payments are processed by Stripe and no card is stored with us.
Another question? Write to us